All jewellery by The Dusty Caravan is handmade in Australia by artist Hollie M Kelley from a combination of recycled, new, and vintage materials. All materials have been ethically sourced.
If you are not completely satisfied with your jewellery please contact me immediately. I will accept exchanges or refunds if you feel like your item was not as described or arrives damaged. Once I receive the item, in it's original condition, i will refund the full amount for the product, or exchange for another item if you would prefer. The refund does not include original or return shipping costs.
I want you to be happy with your purchase so feel free to contact me with any concerns.
I ship worldwide.
I ship items regular Australia Post. If you prefer your package to have extra insurance, be sent via registered post or be express posted, please contact me for the additional pricing.
I package all items myself, & aim to send each one as safely as possible. if you feel your package has arrived without adequate packaging or care do not hesitate to contact me & I will do my utmost to rectify the situation.
As a guide, postage within Australia is generally 2-10 working days and approximately 10 working days to the rest of the world. Please keep in mind that packages can be delayed through customs depending on your country (which means items can sometimes take up to 12 weeks).
I am more than happy to gift wrap, just convo me upon purchase.
First, check the Storenvy Buyer's Agreement for answers to a few more common questions. If all else fails, use the Contact form of The Dusty Caravan's store.
This store is powered by Storenvy, an online store system and marketplace for the world's creative businesses. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.